Privacy Policy

1. Introduction

ShinePeak Portal ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shinepeak-portal.com and use our kindergarten search services.

We are committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Information about your child (age, special needs, interests)
• Educational preferences and requirements
• Location and geographic preferences
• Communication records and correspondence
• Payment information for paid services

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Cookie and tracking data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide kindergarten search and consultation services
• To match you with appropriate educational programs
• To communicate with you about our services
• To process payments and manage your account
• To send educational resources and newsletters (with consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimization
• Customer support services

4.2 Educational Institutions

With your explicit consent, we may share relevant information with kindergarten programs and schools to facilitate your application process or to obtain information about available programs.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Unlawful processing

Security measures include encryption, secure server hosting, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party cookies and analytics

You can control cookie settings through our cookie banner and your browser settings.

7. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of consent: Withdraw consent for processing where consent is the legal basis
• Portability: Request a copy of your data in a structured format
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us using the information provided in Section 11.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active service provision
• Legal and regulatory requirements
• Legitimate business interests

When information is no longer needed, we securely delete or anonymize it according to our data retention policy.

9. Children's Privacy

While our services relate to children's education, we do not knowingly collect personal information directly from children under 13. We collect information about children only from their parents or guardians for the purpose of providing educational consultation services.

10. International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes relating to this policy will be subject to the jurisdiction of the courts of Ontario.